Name: Tommy Roux
Location: Wonderpark Shopping Centre, Menlyn Shopping Centre and Mall@Reds, Pretoria.
Why did you go down the franchise route? And why did you choose your franchise?
I chose a Franchise because they have a proven business model, and it is like being in business for yourself, but not by yourself.
What did you do before taking up a franchise?
I was a Senior Manager in the exports division of a well-known Japanese car manufacturer that looked after the African market.
How did you raise the finance?
I sold my investment properties and cashed in my provident fund.
What training and support did you receive initially and ongoing?
Initial training was given by the Franchisor, as well as ongoing in-store training. I also make use of external training in order to motivate and equip staff to grow themselves.
What is a typical day for you as a franchisee?
Getting up early to plan all the stores stock purchases; preparations; staff activities; maintenance; meetings with Landlords, Franchise Managers; stock and cash controls, etc.
What challenges have you faced?
Various, including major renovations at a Mall where we had to close down for 8 months and relocate afterwards; Suppliers not delivering orders; electricity bills growing every year.
Has becoming a franchisee changed your life, if so how?
Yes, I gained experience and have learnt to face a challenge with confidence. After owning one store, I wanted more as I immediately recognised the growth potential of the business. I understand the importance of time management and that I need to be organised to sustain the long hours and sacrifices required to succeed in the restaurant industry. As importantly, I also recognise that to be successful in business I need to support Maxi’s franchising systems and processes, and also capitalise on the head office support provided to ensure maximum results.
What advice would you give to someone thinking of buying their first franchise?
My recipe for success is that restaurants must always be owner operated, and incorporate honest business dealings with suppliers, customers, and landlords. I also strongly believe that treating employees with the utmost respect is vital, as happy workers are more productive and ultimately contribute to the company’s bottom line. I have learned that it is very important to surround yourself with good people and that you must not chase money, but rather try to make a difference in somebody’s life every day. Try to take a break at least once a year, and read a lot of good business and spiritual books in order to stay focused and motivated.
What are your plans for the future?
To make these businesses successful and debt free in a short period of time and to keep my eyes and ears open for the next opportunity.
Would you do it again?
I have, 3 times over