Jak Van Heerden
Mugg & Bean franchise owner
Why I chose franchising
It is a reasonably guaranteed success recipe for anyone who wants to own his /her own business. The franchisor makes available his business model for entrepreneurs to follow, which substantially reduces the risk of failure.
What I did before taking up a Mugg and Bean franchise
Human Resources Manager at one of the largest gold producers in South Africa.
How I raised the finance for buying my Mugg & Bean franchisebr> My life savings was poured into this investment – it is therefore imperative to make a success of this venture.
e training and support I receive from Mugg & Bean
Training was conducted at the Vaal Mall M&B over a period of six weeks. The training was adequate to give a newcomer a good feel of what it is like to run your own store – save for the store specific challenges of course.
The support from the franchisor is unbelievable. Speaking to at least three franchisees from different brands, I heard complaints such as “I don’t know why we must pay franchise fees; the franchisor is not doing anything for me” while another franchisee paid his fees into a trust account at his lawyer – for the same reason. At Mugg & Bean I receive plenty of support from the franchisor in the form of FRM (Mike Tshabalala, Regional Manager (Pam Varcoe), the A team and QA (quality assurer – Chantelle Rautenbach). This makes it so much easier to start managing your business – when in doubt – ask; and more than adequate support is provided by the franchisor. Regular meetings with franchisor structures ensures that H/O is kept up to date with issues impacting at store level and franchisees are kept up to date with developments in the group.
The challenges I have faced
Obviously the cost pressures are there and margins are getting squeezed from all levels, but I assume that is part of business.
Competency levels of staff and staff issues are some of the greatest challenges we face. Consumers have a choice of where they want to dine and only excellent service and value for money will keep them lyal to M&B.
My advice to someone thinking of buying their first franchise
Do your homework. Investigate all opportunities and read the fine print – once signed up you have very little recourse if hidden costs start popping up. If market research is done properly and indicates a viable business opportunity – you can’t go wrong with a M&B franchise!
My plans for the future
To make success of my store and to grow M&B interest from here to a second/third store!