The InXpress training structure is designed to ensure franchisees and employees are equipped with the skills and knowledge necessary to succeed. It focuses on comprehensive support logistics, sales, and customer service. New franchisees at InXpress start with an extensive onboarding process that includes online modules and in-person training, covering business fundamentals, shipping industry insights, and operational procedures. They also receive specialised instruction in sales techniques, lead generation, and marketing strategies to drive business growth. Additionally, InXpress provides thorough training on its shipping platform, ensuring that franchisees and their teams can effectively manage shipments, track deliveries, and deliver excellent customer service.